Cancellation Policy
Effective Oct 18, 2026
When you book a session, we hold that time on our calendar just for you and turn away other clients who want it. A late cancellation leaves us a slot we can almost never refill. This policy keeps the calendar fair and accurate for every client.
Payment at booking
Your time is reserved only once payment is received.
Online bookings are paid in full at checkout.
Phone bookings are confirmed once the 50% deposit is paid, by card over the phone or through the payment link we send you.
Refusal to provide a deposit over the phone prevents your time slot from being reserved.
Cancellations and refunds
The earlier you cancel, the more you get back. Timing is measured from the scheduled start of your session.
Studio credit can be used toward any booking within 60 days of the cancelled session. Unused credit expires after 60 days and has no cash value.
Refunds go back to the original payment method and may take 5–10 business days to appear.
Late arrivals and No-Shows
Late arrivals: Sessions begin and end at the scheduled times. Arriving late does not extend your session or reduce what you owe.
No-shows: Failure to show up more than 30 minutes after the start of your booking without contacting us counts as a no-show.
How to cancel
To cancel or reschedule, use the link in your confirmation email or call us at (818) 578-6307. Your cancellation time is when we receive your request, by the online link, a phone call, or a voicemail with a timestamp.
By booking a session online or by phone, you agree to this policy. Online clients confirm their agreement at checkout. Phone clients accept it when they pay their deposit and receive it in their confirmation email.
Questions? Contact us at downbeatrehearsal@gmail.com or (818) 578-6307.